Old 06-03-2019 | 07:35 AM
  #18  
markinnorthtexa
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Originally Posted by joepilot
The Boeing executive in charge of that decision got his bonus and retired.

Companies don't know things or make decisions. People do. Sometimes those decisions are in a persons short term best interest (bonus for "saving money"). This may well be against the company's best long term interest.

Joe
I wonder whether Boeing still uses TQM, Total Quality Management and CPI, Continuous Process Improvement? I notice that Boeing did receive the Malcolm Baldrige National Quality Award a long time ago.
https://boeing.mediaroom.com/2003-11...-Quality-Award

I remember working at Texas Instruments and learning TQM and CPI and competing for quality awards nationally. One example stuck with me, that it might cost $1,000.00 to fix a reliability or safety problem in the design phase of a project, $1,000,000.00 to fix this same problem if it is not discovered until the test phase of a project and it could cost $100,000,000.00 to the company if customers had the product and the company then discovered the problem and had to fix it. If the product being designed was being relied on by people flying high speed military aircraft then lives could be at steak. Needless to say, this got my attention and I was happy to sit through a lot of seemingly endless quality design and test meetings and work through a lot of problems iteratively before the teams I worked with ever allowed something to go into production and get in the hands of military or civilian customers. The cost of product failure is really a lot higher when allowed to happen in production in a customer operating environment. It is astronomical when lives are lost.
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