This past Sat am, 0120-0150 on hold. Then 10 minutes to buy a basic home to domicile coach ticket. Lots of voices and activity in the background for a Sat am at o-dark-thirty. Are we time sharing our GT agents with other non-FedEx clients?
The times in the past where I’ve had a deadhead or deviation implode while on the other side of the planet, it would have sucked to add an extra half-hour to the process just to get someone to help me.
