Once again you missed the point. Just as she had referred to "you" as a meaning of "all pilots" I referred to the plane as "mine" to associate it with "She doesn't call the shots on it's inner working the crew does." I never sank to her level I let her know that we the "flight crew" are not to be talked to like children or dogs and that she isn't our "the flight crew's" boss. Her responsibilities and duties for her job do not extend to any level in which she was trying to operate. Telling her how it is in a stern but controlled voice is exactly what the situation called for and the ability to do so is almost a requirement for the profession. Every time I've seen that woman she's a pain to deal with and frankly I was tired of putting up with her crap. She got exactly what she needed and she has no say so in my employment. Two pax walking by, a 40+ and 50+yr old guys, both saw it and when she stormed off called her psycho. Most of them are great though. First one I've ever had an issue with. I'm sure I'll see her again tomorrow. I guess you'd rather get walked over. The message that sends them is far worse with much greater repercussions. You weren't there though so I don't expect you to understand like the other crews and pax that saw did.