Originally Posted by P-3Bubba

I think the staffing issue is complicated but the CBA and was certainly exacerbated by Crew Plannings pairing optimizer blunder. Where it becomes mass critical is when the customer doesn’t care about cute commercial taglines or you tube campaigns. They’re sick of Jetblue burning them with a 6 hour delay into a cancel. Or being delivered to a destination that wasn’t on their ticket.

Our branding model is built on loyalty and quality. We’re not delivering. This is where the Chief and the CEO are essentially begging crew members to make the customer happy at all costs. First of all it’s a great ask because it’s free. We get paid to safely fly jets, not throw bags, smile, wink, do jokes, help grandma, play holiday tunes. You can do that stuff if you want and we all do because we’re not a bunch of a-wholes, but it’s embarrassing to make excuses. It’s not my fault. Why am I apologizing? Now I’m the face, voice and reason for their inconvenience and now anger. Have you had a customer say to your face in a rude and abusive manner, “Have a nice rest!” After you timed out on a 13 hour day with 3 legs and a divert?

Profit sharing is gone and not coming back. The only way to fix things is a staffing plan that supports an operation that faces the challenges of northeast flying. We’re not doing that. It’s more of a Captain staffing problem too. That’s a cost they don’t want to accept. So they’re paying in customer loyalty which may be developing into a Spirit model of if you pi$$ them off just find new ones.

-Bubs