Doing More With Less
08-26-2019 | 04:43 AM
#23
Line Holder
Joined: Oct 2016
Posts: 516
Likes: 86
You cannot pull that kind of BS on passengers that paid for a 1st class experience. It's completely unacceptable and if I were a paying passenger and upgraded to business/first and all I got was a lousy voucher instead of the food I was expecting, I'd take my business elsewhere.
08-26-2019 | 11:04 PM
#24
Thread Starter
Line Holder
Joined: Mar 2006
Posts: 1,140
Likes: 83
From: P-3C
This is the stuff that ****es me the hell off. I was sitting in the jet the other day getting it ready and overheard on ops freq that a mint flight a few gates over didn't have desert and something else for the meals. Ops came back with "You're good to go without it, we're going to give out vouchers".
You cannot pull that kind of BS on passengers that paid for a 1st class experience. It's completely unacceptable and if I were a paying passenger and upgraded to business/first and all I got was a lousy voucher instead of the food I was expecting, I'd take my business elsewhere.
You cannot pull that kind of BS on passengers that paid for a 1st class experience. It's completely unacceptable and if I were a paying passenger and upgraded to business/first and all I got was a lousy voucher instead of the food I was expecting, I'd take my business elsewhere.
Had a bunch of customers from HPN tell/blame me for their atrocious previous flight, where Jetblue diverted them to JFK rather than deliver them (as the scheduled 121 operation and ticket said they’d be brought) to HPN. That flight has a 1 hour buffer from scheduled land time to field closure. We don’t run on-time. We don’t run 1 hour late. We run 16 hours late.
This is where we’re making Planning decisions that the fleet and staffing can’t accommodate. That’s an Operational and COO issue. Go down the list of Jetblue COO’s and “Where are they now?”. It’s not a rosy picture.
Had a 320CA tell me yesterday they keep changing hotels on overnights. To whatever they decide. That’s cool. Whatever. Why do I know a 190CA who has 2 fatigue outs for 24 hour days with no hotel? Why am I in a cab from BUF-SYR? Why am I in a 45 min van ride to the hotel in HPN? We suck.
-Bubs
08-27-2019 | 07:38 AM
#25
Gets Weekends Off
Joined: Oct 2012
Posts: 3,274
Likes: 55
From: 190 captain and “Pro-pilot”
That’s the corporate hubris that prevails. Culture is what they preach. De-escalate and make happy apologies. Play your holiday flute songs.
Had a bunch of customers from HPN tell/blame me for their atrocious previous flight, where Jetblue diverted them to JFK rather than deliver them (as the scheduled 121 operation and ticket said they’d be brought) to HPN. That flight has a 1 hour buffer from scheduled land time to field closure. We don’t run on-time. We don’t run 1 hour late. We run 16 hours late.
This is where we’re making Planning decisions that the fleet and staffing can’t accommodate. That’s an Operational and COO issue. Go down the list of Jetblue COO’s and “Where are they now?”. It’s not a rosy picture.
Had a 320CA tell me yesterday they keep changing hotels on overnights. To whatever they decide. That’s cool. Whatever. Why do I know a 190CA who has 2 fatigue outs for 24 hour days with no hotel? Why am I in a cab from BUF-SYR? Why am I in a 45 min van ride to the hotel in HPN? We suck.
-Bubs
Had a bunch of customers from HPN tell/blame me for their atrocious previous flight, where Jetblue diverted them to JFK rather than deliver them (as the scheduled 121 operation and ticket said they’d be brought) to HPN. That flight has a 1 hour buffer from scheduled land time to field closure. We don’t run on-time. We don’t run 1 hour late. We run 16 hours late.
This is where we’re making Planning decisions that the fleet and staffing can’t accommodate. That’s an Operational and COO issue. Go down the list of Jetblue COO’s and “Where are they now?”. It’s not a rosy picture.
Had a 320CA tell me yesterday they keep changing hotels on overnights. To whatever they decide. That’s cool. Whatever. Why do I know a 190CA who has 2 fatigue outs for 24 hour days with no hotel? Why am I in a cab from BUF-SYR? Why am I in a 45 min van ride to the hotel in HPN? We suck.
-Bubs
About the COO list the only problem is the current one WILL be CEO.
But they keep making money and just won the JD power award again. Employees keep working and passengers keep flying. Yeah we suck have you seen the recent Delta videos. It’s all the same stupid crap, so they really have no reason to change, unfortunately. Also from what I understand those mint people get a 1000 dollar voucher sooooo.
But I totally agree with you I just don’t see anything currently that will make them change. Heck we keep getting hotel downgrades and not even an email about why from the union or if they agree with the change.
Unfortunately until something changes it is what it is.
08-27-2019 | 09:51 AM
#26
Thread Starter
Line Holder
Joined: Mar 2006
Posts: 1,140
Likes: 83
From: P-3C
Keep changing hotels?
About the COO list the only problem is the current one WILL be CEO.
But they keep making money and just won the JD power award again. Employees keep working and passengers keep flying. Yeah we suck have you seen the recent Delta videos. It’s all the same stupid crap, so they really have no reason to change, unfortunately. Also from what I understand those mint people get a 1000 dollar voucher sooooo.
But I totally agree with you I just don’t see anything currently that will make them change. Heck we keep getting hotel downgrades and not even an email about why from the union or if they agree with the change.
Unfortunately until something changes it is what it is.
About the COO list the only problem is the current one WILL be CEO.
But they keep making money and just won the JD power award again. Employees keep working and passengers keep flying. Yeah we suck have you seen the recent Delta videos. It’s all the same stupid crap, so they really have no reason to change, unfortunately. Also from what I understand those mint people get a 1000 dollar voucher sooooo.
But I totally agree with you I just don’t see anything currently that will make them change. Heck we keep getting hotel downgrades and not even an email about why from the union or if they agree with the change.
Unfortunately until something changes it is what it is.
Speaking of champagne toasts.....I recall Christmas 2018 when there was a light rain and fog event in the Northeast. There I was watching the phone ring off the hook with “JETBLUE AIRWAYS” in the caller ID. “Please Help? Please Help? PLEASE HELP!” played through my voicemails. No thanks. I’ll keep my champagne toasts for me. Merry Christmas travelers.
-Bubs
