Originally Posted by
AYLflyer
This is the stuff that ****es me the hell off. I was sitting in the jet the other day getting it ready and overheard on ops freq that a mint flight a few gates over didn't have desert and something else for the meals. Ops came back with "You're good to go without it, we're going to give out vouchers".
You cannot pull that kind of BS on passengers that paid for a 1st class experience. It's completely unacceptable and if I were a paying passenger and upgraded to business/first and all I got was a lousy voucher instead of the food I was expecting, I'd take my business elsewhere.
That’s the corporate hubris that prevails. Culture is what they preach. De-escalate and make happy apologies. Play your holiday flute songs.
Had a bunch of customers from HPN tell/blame me for their atrocious previous flight, where Jetblue diverted them to JFK rather than deliver them (as the scheduled 121 operation and ticket said they’d be brought) to HPN. That flight has a 1 hour buffer from scheduled land time to field closure. We don’t run on-time. We don’t run 1 hour late. We run 16 hours late.
This is where we’re making Planning decisions that the fleet and staffing can’t accommodate. That’s an Operational and COO issue. Go down the list of Jetblue COO’s and “Where are they now?”. It’s not a rosy picture.
Had a 320CA tell me yesterday they keep changing hotels on overnights. To whatever they decide. That’s cool. Whatever. Why do I know a 190CA who has 2 fatigue outs for 24 hour days with no hotel? Why am I in a cab from BUF-SYR? Why am I in a 45 min van ride to the hotel in HPN? We suck.
-Bubs