Doing More With Less
08-24-2019 | 05:55 AM
#11
The REAL Bluedriver
Joined: Sep 2011
Posts: 6,935
Likes: 0
From: Airbus Capt
I think the staffing issue is complicated but the CBA and was certainly exacerbated by Crew Plannings pairing optimizer blunder. Where it becomes mass critical is when the customer doesn’t care about cute commercial taglines or you tube campaigns. They’re sick of Jetblue burning them with a 6 hour delay into a cancel. Or being delivered to a destination that wasn’t on their ticket.
Our branding model is built on loyalty and quality. We’re not delivering. This is where the Chief and the CEO are essentially begging crew members to make the customer happy at all costs. First of all it’s a great ask because it’s free. We get paid to safely fly jets, not throw bags, smile, wink, do jokes, help grandma, play holiday tunes. You can do that stuff if you want and we all do because we’re not a bunch of a-wholes, but it’s embarrassing to make excuses. It’s not my fault. Why am I apologizing? Now I’m the face, voice and reason for their inconvenience and now anger. Have you had a customer say to your face in a rude and abusive manner, “Have a nice rest!” After you timed out on a 13 hour day with 3 legs and a divert?
Profit sharing is gone and not coming back. The only way to fix things is a staffing plan that supports an operation that faces the challenges of northeast flying. We’re not doing that. It’s more of a Captain staffing problem too. That’s a cost they don’t want to accept. So they’re paying in customer loyalty which may be developing into a Spirit model of if you pi$$ them off just find new ones.
-Bubs
Our branding model is built on loyalty and quality. We’re not delivering. This is where the Chief and the CEO are essentially begging crew members to make the customer happy at all costs. First of all it’s a great ask because it’s free. We get paid to safely fly jets, not throw bags, smile, wink, do jokes, help grandma, play holiday tunes. You can do that stuff if you want and we all do because we’re not a bunch of a-wholes, but it’s embarrassing to make excuses. It’s not my fault. Why am I apologizing? Now I’m the face, voice and reason for their inconvenience and now anger. Have you had a customer say to your face in a rude and abusive manner, “Have a nice rest!” After you timed out on a 13 hour day with 3 legs and a divert?
Profit sharing is gone and not coming back. The only way to fix things is a staffing plan that supports an operation that faces the challenges of northeast flying. We’re not doing that. It’s more of a Captain staffing problem too. That’s a cost they don’t want to accept. So they’re paying in customer loyalty which may be developing into a Spirit model of if you pi$$ them off just find new ones.
-Bubs
Point. Zero. Zero. Two.
08-24-2019 | 06:08 AM
#12
Gets Weekends Off
Joined: Feb 2006
Posts: 760
Likes: 0
From: JetRight, JetLeft
They have sucked all the caring right out of me.
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
08-24-2019 | 06:26 AM
#13
The REAL Bluedriver
Joined: Sep 2011
Posts: 6,935
Likes: 0
From: Airbus Capt
They have sucked all the caring right out of me.
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
You win the internets today.
08-24-2019 | 06:33 AM
#14
On Reserve
Joined: May 2019
Posts: 117
Likes: 2
They have sucked all the caring right out of me.
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?
Conclusion, caring about things at work leads to me sitting in urine for days on end. Who wants that?
Gup
08-24-2019 | 08:33 AM
#16
Line Holder
Joined: Aug 2008
Posts: 535
Likes: 1
[QUOTE=GuppyPuppy;2875338]
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?/QUOTE]
I hope I make it to 85.
Delta - GI Joe with the Kung Fu grip
Jetblue - Army Pete
----
Back on topic. Notice how many flights go out with a single agent working the gate? Notice how you don't get catered when passing through a hub?
More with Less...Just alright does jet here.
I find that caring just leads to frustration. Frustration leads to high blood pressure. High blood pressure starts you traveling down a road to early retirement. Early retirement means you won't be able to afford to buy your grandkid the G.I. Joe with the Kung Fu grip. An unhappy grandkid leads to their parents being upset. If my child is ticked off at me, who is going to change my diaper when I'm 85?/QUOTE]
I hope I make it to 85.
Delta - GI Joe with the Kung Fu grip
Jetblue - Army Pete
----
Back on topic. Notice how many flights go out with a single agent working the gate? Notice how you don't get catered when passing through a hub?
More with Less...Just alright does jet here.
08-24-2019 | 09:09 AM
#17
SDQ Base Chief
Joined: Mar 2006
Posts: 6,085
Likes: 46
From: 320 CA
Had a team of inflight mgmt working our flight a few weeks ago. They were testing a new catering pack to see how long they could go without needing to be catered. They stated it was because of concerns of union strikes with LSG, but it seems to be the norm now where we aren't being catered for several legs.
08-24-2019 | 06:08 PM
#18
Gets Weekends Off
Joined: Oct 2012
Posts: 3,274
Likes: 55
From: 190 captain and “Pro-pilot”
Well, the System Chief Pilot says we need to make PA’s and talk to customers during lightning storms. And we have to de-escalate angry customers. (They’re angry because we’re 4 hours delayed and the pilots timed out and now it’s a rolling delay that CNX at 0310 #1615 BOS-BUF last night)
Maybe we could staff the airline appropriately and we’d have reserves to continue the flight. 4 legs on a 190 with a planned 3 hour sit doesn’t equal a summer season in the northeast.
Profit sharing .002. This year they’ll make $1billion net profit. We have a very serious Operational problem. Management needs to fix it. It’s not impossible. But hubris prevails.
Wait till a Tropical system rears it’s head. “Running Hot this summer”.
-Bubs
Maybe we could staff the airline appropriately and we’d have reserves to continue the flight. 4 legs on a 190 with a planned 3 hour sit doesn’t equal a summer season in the northeast.
Profit sharing .002. This year they’ll make $1billion net profit. We have a very serious Operational problem. Management needs to fix it. It’s not impossible. But hubris prevails.
Wait till a Tropical system rears it’s head. “Running Hot this summer”.
-Bubs
That’s typical of our CP. He would ask us to do that. But I’m not going to apologize for their F up. Sorry (there I go) I had nothing to do with it. Our top guys are just so disconnected/don’t care. Everyone I talk with is pretty much like they want this and that yet we get nasty Friday grams hotel games and more and more taken away. What’s the motivation? Nothing,
On a positive note it’s nice to see a new wing ceremony for the new guys vs just getting handed them in your uniform bag.
08-24-2019 | 06:11 PM
#19
Gets Weekends Off
Joined: Oct 2012
Posts: 3,274
Likes: 55
From: 190 captain and “Pro-pilot”
Had a team of inflight mgmt working our flight a few weeks ago. They were testing a new catering pack to see how long they could go without needing to be catered. They stated it was because of concerns of union strikes with LSG, but it seems to be the norm now where we aren't being catered for several legs.
Our mint flight to San Diego left with no menus, they were just like have inflight use their I pads. And the one going home was late because they “forgot” to cater the entire plane. Catering issues again. Maybe we should double down
08-25-2019 | 04:20 AM
#20
The REAL Bluedriver
Joined: Sep 2011
Posts: 6,935
Likes: 0
From: Airbus Capt
That’s typical of our CP. He would ask us to do that. But I’m not going to apologize for their F up. Sorry (there I go) I had nothing to do with it. Our top guys are just so disconnected/don’t care. Everyone I talk with is pretty much like they want this and that yet we get nasty Friday grams hotel games and more and more taken away. What’s the motivation? Nothing,
