Originally Posted by rickair7777

I've had a couple indignant idiots ask demand answers about how flights were operated over the years. I just told them to write a letter to the airline, turned around and walked away. Not dancing to that tune.

Had one pax after an EFC fuel divert insist he was going to go talk to the FAA right now. We arranged for the station to let him off while we refueled. It was a really small station, didn't even have a tower much less a FSDO. And TSA was only present for the two SCHEDULED daily departures so we continued on to the hub without him since there was no way to re-screen him.

Honest questions I'll answer patiently.