Originally Posted by
Blackhawk
And that right there is probably part of your problem. You think you are in the “flying airplanes” business. Flying airplanes is your technical skill, but just about every pilot position I can think of is in the customer service industry. Air show pilots have to keep sponsees happy. Crop dusters have to keep farmers happy. Cargo, the cargo clients.
Probably 90% of the issues I dealt with in day to day pax flying dealt with customer service, leaving the cockpit and dealing with issues. If you can’t display that skill most pax carriers don’t want you. Heck, even in the cargo world you still have to deal with “clients”. Loadmasters, ground people who don’t speak English, you name it.
Yeah. We are already doing that as pilots. What is your point? I very rarely have to deal with any customer issue anymore and in fact is advised not to get involved in absolutely needed.