Originally Posted by Cyio

Actually my posts stated there is no difference in the job. Believe I stated “ we are already doing the same job”. As for Captains jumping out and helping, I have yet to see anyone on any of the mainline flights I jumpseat on do so in the manner You are starting. In fact this just happened last week on a United flight. There was a passenger issue that the captain was made aware of but ultimately a customer service manager came and solved it. In such a litigious and polarized society they do not want some random captain interpreting the rules on their own individual merit.

I understand that at times and for certain things you need to get involved but it is far less common these days.