Short staff yes but its a problem that a revolving circle, the union says your on hold to long an do something about it. The company response is we will cut training down to get more people on the phone, there goes the training, so when they get down there and aren't as knowledgable as they should be, they get frustrated an quit, starts the cycle all over again. When i went through training it was 3 months long on one contract, now its a 1.5 months and on 2 contracts, so who is getting screwed here ??? everyone