Originally Posted by
hoover
Yes she was on a paid ticket but i thought a bag, not a roller board, could be looked over as a courtesy.
FWIW anyone who JS on my plane and brings their family will be able to preboard. Sw affords me this courtesy everytime no hassle and I don't even ask.
That is a very sad story.
It cannot really be overlooked though if it is policy, and that is something your wife agreed to when SHE bought the ticket. They keep a very close eye on bag fees being that those ancillary fees are such a large part of the business model. Non revs fall under a different policy.
Bad mouthing another carrier in front of the flying public while trying to JS is bad form though and you should know that. You're lucky the captain did not overhear that exchange.