I think that the creation earlier this year of UHC's "elite team" of agents for handling our issues is indicative that they know there are issues with UHC. Unfortunately, providers won't experience any improvement dealing with UHC so they are likely to continue to drop off UHC network.

Even going with DPMP so we can use out-of-network providers, UHC drags their feet and requires all sorts of extra documentation to look for excuses not to cover it. And it's really fun asking providers - who have already said they don't work with UHC - to send in treatment records and respond to UHC's letters etc.

I don't know why UHC seems incentivized not to cover things or at least make reimbursement as onerous as possible - Delta is self-insured so it doesn't come out of UHC's pocket anyway.