pick a story. happens all the time. and it gets better, i get called because i am a lead. with the amount of @$$ whoopings, law suits, tickets to hell, cursing of me, my mother, and the rest of the fam, etc. etc. etc., i must be in pretty bad shape. the general public is really something to work with.

jetjock
alot of gate agents are just too busy or too intimidated to deal with that. their ultimate mindset is "they'll chill out, they just wanna get home." i know, i deal with them too. but i am definitely not excusing them though, it is their job to pick that up.