Originally Posted by
LoneStar32
the customers are not innocent here. Their insatiable drive to scour the internet for the cheapest possible price over the last 20 years is a big reason airplanes are as uncomfortable as they are. The more seats airlines can pack in the cheaper price they can put up on the internet. These same people who complain will end up forgetting and buying a ticket when it is the cheapest one they can find.
Exactly. This is a product of consumer demands and I would argue that the effect of negative PR is basically negligible when passengers search solely based on ticket prices. Everybody was dogging United when the doctor got dragged off the plane but you better believe they're still flying them if it means saving $5.