Originally Posted by
m3113n1a1
Who books flights over the phone these days? Pretty sure
delta.com is working just fine!
I booked online. Then the flight was cancelled and was auto booked to a flight that didn’t work for me. Got an email with the new itinerary that said I could rebook online if the new flight wasn’t satisfactory. Tried and got an error message that said because the itinerary had been changed it couldn’t be rebooked online. Had to call. 3+ hour Phone wait at 5am, 8 hour waits during the daytime. No callback option being offered. Very frustrating and I work here. I Imagine Joe Q Public would be much more upset and less loyal.