Originally Posted by
Rooster435
I booked online. Then the flight was cancelled and was auto booked to a flight that didn’t work for me. Got an email with the new itinerary that said I could rebook online if the new flight wasn’t satisfactory. Tried and got an error message that said because the itinerary had been changed it couldn’t be rebooked online. Had to call. 3+ hour Phone wait at 5am, 8 hour waits during the daytime. No callback option being offered. Very frustrating and I work here. I Imagine Joe Q Public would be much more upset and less loyal.
I had a similar experience with tickets we purchased on Delta. We gave up on Delta and booked on another airline. We will get our original tickets refunded, since the flight cancelled. I really wanted to spend my paycheck at my employer, but if they don't offer a way to take my money, I can't give it to them. The more I learn about the reservation and trip routing fiascos, the more I understand why we are facing potential furloughs. Our own incompetency in taking money from people who are trying to give it to us is the reason, not lack of demand.