Originally Posted by
ZapBrannigan
if he or she is a paying customer, I want their business. And then I want them to go home and tell their friends how safe and well cared for they were. So anything we can do to make them feel safe, we should be doing.
just because someone is on this forum doesn’t automatically make them a freeloader. Fractional and charter pilots buy a TON of last minute, top dollar fares. They are high value customers who deserve our appreciation, not ridicule.
This is spot on. I agree with others that the mask thing is a little overkill but my opinion is of little significance. We sometimes need to remind ourselves that we are in the business of customer service. If our customers feel more comfortable with this policy in place for the time being, so be it.
To answer the OP's question, as a commuter, from my experience, there has been well over a 99% compliance with the policy. I rarely see someone without a mask on throughout the duration of the flight outside of physically eating or drinking. YMMV.