60% is a hard policy limit for non revs. They should not board NRSA pax after 60%. The agents can work slightly above that (66% maybe?) with families sitting across middle seats and such. Once they get to that higher limit they start buying folks as if the plane was overbooked. But there should be 0 NRSA boarded above 60% as I understand the policy.
Sent from my iPhone using Tapatalk