Delta Vacations Booking
Just booked a trip for a wedding. 6 people are going to be staying with us. Originally it was four people. So I call Delta Vacations to upgrade from a 2BR to 3BR villa in Maui.
Total cost of the trip with the 2BR for the week was $14,000 (including flights). Now.... I am literally trying to hand Delta another $3,700 more to switch the room. So I call Delta Vacations. I have been on hold for just over four hours now (see screen shot).
If this is the experience of our customers (which it is.... my first call last week was 2 hours on hold, then I had something to do. Second call was 1 hour and my kid’s got home from school... today I just have some projects to get done in the garage. So figured it’d be worthwhile to call. At this point it is a game and I’m not quitting.
How is this acceptable? Good God.