Originally Posted by
DeltaboundRedux
Very surprised big D isn’t at least putting on a phone tree with the “We’re experiencing high call volume, if you’d like us to call you back, press “1”. If you’d like to wait, please stay on the line.”
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
So at D reservations the callback exists. TODAY they implemented it at Delta Vacations. Did 7.5 hours yesterday and then hung up because a buddy wanted to play COD.
Today call. Get a recording asking if I want a call back. Pressed 1. Got a call back 6 hours later! Girl said they just implemented it today due to a surge in complaints on Twitter. Then she saw my discount on my package. Told me that they are super under staffed as well and laid too many people off who’ve since found other work. Finally got this vacation all set.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.