I stumbled across this online when trying to ascertain how many cancellations we’ve has so far this weekend, under the heading “This isn’t who we are.” The article wasn’t dated, but I can think of half a dozen incidents this could have pertained to, including this weekend. It seems this is EXACTLY who we are.
“This isn’t the quality of service, the reliability that you've come to expect from Delta Air Lines," Bastian said. "We’re very sorry, I’m personally very sorry.”
Bastian thanked customers for their patience and loyalty while acknowledging their frustration. "We’ll do everything we can to make sure this never happens again," he said.