Not talking about the controllers, just in general. Directions to the Eiffel Tower...walk outside, find the tower on the horizon and start walking. You're right, they are busy...sometimes the waitress is to busy to bother to walk over and take an order after 30 minutes. As was stated above, Parisians don't particularly care for Americans, but that's ok, it's their city. I've seen the sights, I'd just rather go to other places where people tend to be more friendly. Lots of others I've flown with agree.