Say what you will about Crandall. He would see planes that weren’t polished and note the tail number to tell mx.

He would write up frayed carpet or dirty airplanes too… kept a book of info and tail numbers so he could follow up the make sure it got done. Said dirty and beat up interior made the customer feel not safe. I would love to show him our forward lavs in airplanes that aren’t 1-3 months old…