So, this tech model he is claiming to have, is there really something there?

Does he have a system that uses less ground employees while delivering a quality customer experience?

It all comes down to checked bags as I see it, that's where the choke point is and you see minimal time in check in lines with some majors that invest heavily in self serve kiosks, and longer ones in others, not naming any names, that don't.

But those kiosks cost money, and somehow you have to print that sticker, put it on the bag and check it, Has Neeleman created a better way to do this?

Otherwise I don't see anywhere in the 121 pax experience that can be improved with an app, all the airlines have good apps, and they've all whittled their ground people down to the bare minimum.

Is Breeze really doing anything unique and innovative in this domain?