I get what you’re saying but if they don’t have a room (meltdown or not) and the CP tells me to book my own I’m not going to say no just to sit around the airport and possibly sleep there because it isn’t spelled out in the CBA. Maybe they can get better language in the next contract that spells it out though.

As for dealing with not having a room during a normal day, it’s happened a few times to me on reserve. It’s a pain but it’s always been resolved as quickly as one would expect. I’m ok with waiting as long as I’m talking to someone and progress is being made. Sitting on hold for an hour just to be told they don’t know anything yet is beyond infuriating and I’ll book my own room just to save the headache even if I don’t get reimbursed.