Originally Posted by
crewdawg
Well that certainly works if it's a "quick" call, but the last 5ish times I've called scheduling it was NOT a quick call. 47 hold, 35 min hold, then three other calls that ended with me hanging up at 10 minutes after noone picked up. I'm more than happy to let them know I'm full, but I'm not going to sit around all day waiting on them to answer. I expect them to be professional as well and answer in a timely manner. Otherwise, they'll figure it out when they finally call me.
Don't disagree there! None of us should be waiting on hold to fix their screw ups. In my case, it was during the before times when calls were answered fairly promptly (during normal ops). As an additional data point, the last two times I've had to call scheduling (last 6-8 weeks) I haven't waited on hold more than a minute or two.