Originally Posted by AYLflyer

It's a joke. Plain and simple. We as line pilots have zero support from CS or the company. It's absolutely unacceptable that a company the size of B6 is unable to do the most basic thing which is responding to a crew member in need. Just the other day I was trying to self after my last operating leg of the trip. Basically if I missed my flight, it'd be a 10ish hour wait for my DH due to the cancellations we had that day. I was on hold for an hour, including while I boarded my self commute, and never got through. I put in a request via the ipad and they never responded. I hopped on the flight because I'm not sitting around for 10hrs due to their incompetence. If they can't answer my requests, then I'll make my own decision and get myself home.

It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.