Crew services
12-30-2021, 04:13 AM
#4
Gets Weekends Off
Joined APC: Nov 2008
Position: CR7 Capt
Posts: 131
Funny all the talk from Chris earlier this year (or whenever it was he became the Sys CP) about how he was going to revamp our interactions with CS and that crazy long hold times during IROPs would be a thing of the past. He was going to streamline the process so things like previous meltdown's would never occur again etc etc. I know COVID makes this a little different, but seems like nothing has changed in that department for sure. What a mess.
01-02-2022, 04:45 AM
#6
Gets Weekends Off
Joined APC: Oct 2012
Position: 190 captain and “Pro-pilot”
Posts: 2,918
Originally Posted by jstyle13
Funny all the talk from Chris earlier this year (or whenever it was he became the Sys CP) about how he was going to revamp our interactions with CS and that crazy long hold times during IROPs would be a thing of the past. He was going to streamline the process so things like previous meltdown's would never occur again etc etc. I know COVID makes this a little different, but seems like nothing has changed in that department for sure. What a mess.
01-02-2022, 06:23 PM
#7
Gets Weekends Off
Joined APC: Oct 2016
Posts: 360
It's a joke. Plain and simple. We as line pilots have zero support from CS or the company. It's absolutely unacceptable that a company the size of B6 is unable to do the most basic thing which is responding to a crew member in need. Just the other day I was trying to self after my last operating leg of the trip. Basically if I missed my flight, it'd be a 10ish hour wait for my DH due to the cancellations we had that day. I was on hold for an hour, including while I boarded my self commute, and never got through. I put in a request via the ipad and they never responded. I hopped on the flight because I'm not sitting around for 10hrs due to their incompetence. If they can't answer my requests, then I'll make my own decision and get myself home.
It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.
It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.
01-02-2022, 06:59 PM
#8
Layover Master
Joined APC: Jan 2013
Position: Seated
Posts: 4,311
Two hours on hold (never answered), five unanswered phone calls to CP office, unresolved app requests, gate agents who couldn’t help.
All during a family emergency today in which I bailed out of my trip.
It’s the worst I’ve ever seen.
#caring
All during a family emergency today in which I bailed out of my trip.
It’s the worst I’ve ever seen.
#caring
01-02-2022, 08:05 PM
#9
Gets Weekends Off
Joined APC: Aug 2019
Posts: 1,188
Originally Posted by AYLflyer
It's a joke. Plain and simple. We as line pilots have zero support from CS or the company. It's absolutely unacceptable that a company the size of B6 is unable to do the most basic thing which is responding to a crew member in need. Just the other day I was trying to self after my last operating leg of the trip. Basically if I missed my flight, it'd be a 10ish hour wait for my DH due to the cancellations we had that day. I was on hold for an hour, including while I boarded my self commute, and never got through. I put in a request via the ipad and they never responded. I hopped on the flight because I'm not sitting around for 10hrs due to their incompetence. If they can't answer my requests, then I'll make my own decision and get myself home.
It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.
It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.
respond to a jet crew notification.
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