Originally Posted by DeltaboundRedux

Delta has issued a crystal clear, non-ambiguous memo on how to handle this on the ground and in the air.

There's no room for interpretation what to do when it comes to mask compliance (proprietary, so I won't put it up here). Company has 100% anticipated mask compliance, has a gradual escalation policy, and they've told us EXACTLY how they want it handled.

Would that all passenger challengers were so simple.