Originally Posted by
CBreezy
This is what I'm saying. I'm arguing against the guy saying they should just shrug and let them go what they want
not what I said.
how about FOM 11.5.3.4. Read the sentence below the two bulletized items. The one about exercising some judgement by not going after passenger directly. Heck, the whole section is worth the 20 sec to read. Something about expanding the team….. I think I heard that somewhere.