Originally Posted by
MajorTom
I come to APC infrequently and apparently don’t have the post count to start a separate thread so I’m posting here, I hope that’s ok.
Thanks to the Captain of SWA 897 DEN-ONT today who saw me standing in the terminal window from the cockpit and took a delay to get me on!
Definitely felt the Love
SWA crews are the best!
Not that im defending horrible customer service, but we have a TON of new ops and gate agents that just don't get it. If they give you crap about WB or "Wait till the end" etc, get the attention of the flight crew.
Hopefully guys are still doing the walk.