So first, I took my family over last month…ZED on Virgin Atlantic out of LAX was an awesome experience. Full flight but the agents made sure we had good seats and the FAs were VERY attentive (the croissants we gave them were a hit). Coming back on JB no upgrade to a mostly empty MINT because we are not eligible as NK non-revvers. It was a bummer, and a bit befuddling at the time since I didn’t know the policy and even one of the FA’s asked me about the merger and said “we love you guys.” My thought was “Well, then why aren’t you upgrading us!?” Lol. Oh well, it is a dumb policy and I’m glad you guys are trying to get it fixed. Funny how that stuff matters, but it does. The back of the bus seats were plenty comfortable, however.

We booked our ZED on MyID and paid the fees then….