Originally Posted by FangsF15

If CS said that, they were lying. There is not a defined time for SC response. Period. The PWA defines SC as being "promptly available". Depending on traffic, weather, and other factors, promptly available may easily be excess of 2 hours. In addition, for co-terminal domiciles, you need only be promptly available to the closest airport.

The only place 2 hours is mentioned is 22.S.7.b.exception, where you can be "non contactable" for the first two hours of SC, but are expected to be able report immediately at the end of the 2 hours. This is primarily intended for commuters.

If it actually was defined, the company would have to enforce and discipline it. Neither side wants that.

Do not get in an accident. Do not get a speeding ticket. Get there "as quickly as you safely can". But also don't screw the rest of us over and be out of position, or report 3-4 hours later.