Originally Posted by usernamehere

Do you have the old vortex or the new vortex? I had issues like you describe with the first vortex I bought. But the new one (the 21), I haven't had those issues. On the newer handle the little pin plugs are made out of metal instead of plastic like my original. Push the button once and the whole handle comes down all the way to the bag. It’s a huge improvement over the older (I think 22) design.