Just as an anecdote on how poorly these rampers are trained. A ramper once asked me, underneath the tailcone, if the APU was running.
I said the fact that you can talk to me in a normal voice means it's not.
They have no clue. But it's not their fault, it's the lack of training. And thats 100% on management.
Again - this accident could have been prevented, management just decided it's worth the occasional accident/ loss of human life to save millions annually on ramp costs.
I also feel for the flight crew. This is up there on things you don't want to experience during your career.
Where's Lee Iacocca when you need him.