Originally Posted by
hummingbear
This. Kirby had a narrow window to keep enthusiasm high in our post-COVID restructuring & he’s floundering. If he really wants to fight over contract points he’s already admitted are industry standard, fine- we’ll fight. But he’s made as many big promises to the BOD as he has to us, & we’re not the ones who have to defend ourselves when customer satisfaction scores start moving in the wrong direction & United Next is stuck in a ground hold. I’m actually pretty surprised that his brightest idea is to ask us nicely to be GAS pilots at DGAS prices, but guys smarter than him have tried it, & I guess he’ll learn the same way they did…
UAL management has already started to adjust their NPS targets down, projecting a loss of enthusiasm from pilots to do all the non contractual niceties (Standup PAs, comedy routines, flight deck tours, glad handing first class, 15 happy go lucky PAs per flight, customized thank you cards, birthday cards, business cards with love notes on them etc.) that they rely on to gain NPS points. United values NPSat $30- $40million in future revenue per point…