Originally Posted by
Otterbox
UAL management has already started to adjust their NPS targets down, projecting a loss of enthusiasm from pilots to do all the non contractual niceties (Standup PAs, comedy routines, flight deck tours, glad handing first class, 15 happy go lucky PAs per flight, customized thank you cards, birthday cards, business cards with love notes on them etc.) that they rely on to gain NPS points. United values NPSat $30- $40million in future revenue per point…
Kinda feel bad for the guy (SK). He had the opportunity of a lifetime to unify everyone, blow the roof off revenue goals AND launch the most comprehensive expansion plan ever in the history of commercial aviation. What a shame. It will takes years to rebuild any of that…if at all. He bet on red and black and the pilot group rolled a green.
The real question is will the BOD continue to support him if NPS/revenue tanks this summer…rolling right into a very dismal looking 3rd and 4th qtr? I know BH is ready and willing to take the reins.