Originally Posted by
Tropical
Oh, but the company sends us memo after memo telling us they really want us to make detailed welcome announcements, flight updates, and detailed descriptions of the science behind turbulence to put nervous flyers at ease.
0.00001% of the passengers write in and tell them they REALLY like this. Which are like 95% of the write ins they receive. So we should all do it. Because premium product and stuff.
if people take the time to write in that they appreciate something, you *probably* serve your customers better by listening to them.