Originally Posted by
OOfff
if people take the time to write in that they appreciate something, you *probably* serve your customers better by listening to them.
If you run a business by catering to the 1% of the customers who complain about dumb stuff, instead of the 99% who don't (in this case, those who want you to shut up and stop pausing their movie, but don't send emails), you wouldn't be in business very long.
I'm sure you deadhead and see the groans and eye rolls in the back every time someone who has an overinflated ego gets PA happy.
But as usual, you're just being contrarian here. Arguing for argument's sake. We know, it's your schtick. Yawn.