Originally Posted by
Tropical
If you run a business by catering to the 1% of the customers who complain about dumb stuff, instead of the 99% who don't (in this case, those who want you to shut up and stop pausing their movie, but don't send emails), you wouldn't be in business very long.
I'm sure you deadhead and see the groans and eye rolls in the back every time someone who has an overinflated ego gets PA happy.
But as usual, you're just being contrarian here. Arguing for argument's sake. We know, it's your schtick. Yawn.
you just changed the scenario. A small amount of people write in encouraging detail in PAs. Virtually nobody writes in to complain about PAs.
look, I get it, it’s easier to justify being lazy and apathetic at your job, but pretending that’s what people actually want is foolish and incorrect. There’s a reason the company wants good PAs. They increase passenger satisfaction.
is there a “too much?” Of course, as with anything.