Originally Posted by
sailingfun
Pilots hired at Delta after 2007 have no idea how bad this airline once was. I once flew an entire 4 day trip with 12 legs and never left within 30 minutes of being on time with zero weather issues. RA showed up and the first thing he did was introduce analytics because as he stated if you don’t know what the problem is you can’t fix it. Pilot forums hammered him for it at the time. Complained about having to respond to info requests on delays. 3 years later we were a on time machine and yields went from well below industry average to industry leading.
Have to agree with you there. Every leg in ATL, busy or not, it was a 10 minute wait for ramp personnel and then maybe as long for a jetway driver and oh, maybe we will just cancel a flight at any given moment.
Besides fixing those issues, he also created a product people were willing to pay for. Leo would degrade the product on par with WN and then wonder why we couldn’t command a higher fare.