Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.
Not to disregard this story but what I know about the media is that they get it wrong virtually every time. A guy with the resume above may only be able to parrot what they read on Reddit.
However, ask any current UAL mentor/coach about how organized the coaching resources are and it sounds like this story tracks.
I wouldn’t take that rant as the gospel but clearly Aviate is running like a EWR weather event with no Learjet in sight.