Originally Posted by
JoeFever1
He’s totally right…only problem is how many of Frontier’s passengers are also traveling to Europe??? 10-20% MAYBE? Passengers traveling to Europe are not our clientele. Shurz has said this when discussing Frontier going to Europe.
They can use all the easy excuses. Weather, ATC, travel trends…the simple fact is they are not investing in the company in the right places and pushing away customers in droves. We all see it. I just wish we could tell and show the right people. There’s no one to talk to or any avenue to express our issues and opinions. Instead we’re treated like children.
What is it that annoys passengers? Rude gate agents? Stopping the boarding process with passengers actively standing in line to get an on-time when they took forever getting every bag fee? The lack of support once they pay us in good faith? Schedule reduction, since everyone is always flexible regarding travel dates? Losing bags in high numbers? Never being on time? Changing gates with little to no communication and being left behind? I just can't for the life of me understand how we could be losing customers. We are offering such low fares what’s the deal?
The customers are fed up with it and are booking away. The bare minimum for many is not being met. That's it. Period.
Just last Monday I watched a gate agent tell a customer they can’t get a boarding pass since they had not checked in. She tells him to go to the Frontier website and check-in. He gets the web address from her and then tries to log in. Unfortunately, the servers were down and he can not log in. So I tried from my phone quietly and got the same server error. She then says she can do it but it's $25. He was unable to get his pass since the site was not working and now he has to pay extra? It's exactly things like this that have people booking away. I spoke up on behalf of the passenger to inform her the site was not working and she told us. “Not my problem.”