Originally Posted by
emersonbiguns
So, you reward your CS staff to abuse customers and somehow that's supposed to empower them to provide better customer service?
(we've ID'd the HQ mole account....)
Didn't say I agree with it, I think it's total BS actually. Our gate agents need serious training on customer service along with policy changes if this place is ever to run on time or be liked by our passengers.
Doesn't change that what I wrote is factual as of right now.