Minor correction for the actual characters used: In iCrew, on the timecard, under "RES GUAR". That is the only number applicable to being "Full" (which, once again, does NOT need to be reflected on your schedule. So don't bother calling CS to mark you "Full", it's merely an internal cue for them. If your "RES GUAR" is 0:00 and they assign you a trip, you have no obligation to do or say anything. That is 100% a 'them' problem. If you choose to call and them them, that's a courtesy)