Weather is weather so the air game still does well it seems, it's the ground game (delivery) that blows as well as customer service. SWA's air game as an example is bad. Our Seafood vendor had a large shipment of live crabs coming in. SWA ground never unloaded them here in TN and flew them to CA. They finally arrived back here total loss. SWA only reimbursed half the cost... (misspoke, SWA ground game I guess - not the pilots duty to unload Any time customer service is involved anywhere for the most part you're doomed.