Originally Posted by
tennisguru
First step is to call scheduling (but not for reroute pay in this case). Next step is to open a case with pilot assist on the app. If that is not fixed to your satisfaction then work with the CPO. If that doesn’t work then file an ACE.
I had a recent RR. My pay and EDP were of course not correct so I called CS, they said 'we don't do that anymore, use the app'. So I submitted two cases on the app (one for RR and one for the incorrect EDP) and got prompt responses (wow, maybe this does work). Then I read the responses, both cases "closed" with the response, 'you must wait 7 days for RR pay to process.'
To their credit after 4-5 days the RR pay did materialize but still short on the EDP and well outside of 7 days.