zippinbye

Just recently had my first-in-a-long-time need to address a pay issue. I was stiffed on reroute pay (surprise, surprise!). I filled out a "Pay Review" form on Deltanet. Are we supposed to notify ALPA also, so they can tally and track such things? If so, what means do I utilize? I've looked at the ACE and DART apps, but so not see a corresponding category. TIA

tennisguru

First step is to call scheduling (but not for reroute pay in this case). Next step is to open a case with pilot assist on the app. If that is not fixed to your satisfaction then work with the CPO. If that doesn’t work then file an ACE.

zippinbye

Good guidance - thanks. I skipped the Crew Scheduling part, as I have had many recent negative interations and found conversations there to be of little use. Pilot Assist report entered and in que. CPO on speeddial if needed.

Forgotmyhat

I’ve been on mil leave for almost 4 years (when Delta politely asked me to get lost due to Covid). I don’t ever remember pay issues like this. Has it really gotten this bad? Is this something since the new contract or is my memory just bad?

sailingfun

Reroute pay has been a issue since the day we negotiated it. The rest is pretty accurate.

zippinbye

Paid for the cheapest of 2 legs on the last pay check; a mere $2000 conveniently overlooked. Still not sorted out.

crewdawg

A majority of the time I have to call them to fix my PB days. Over the last year, they may have gotten it right 2 or 3 times. Of course it's almost never an error in my favor. I've also had to call scheduling on multiple occasions after they erroneously passed me over for GS. The number of pay issues appears to have increased quite a bit over the last few years. I used to flip crap at the AF/DFAS for never getting my pay right while touting Delta for almost always getting it right. Not so much anymore...

captkdobbs

Like sailing said, it's always been an issue.

With the new contract provisions, and many new folks in CS (since COVID), it reached a peak about 6-9 months into the new contract cycle where there were literally month's/year's worth of ACE App submissions waiting to be reviewed. More violations being reported than being cleared on a monthly basis and not enough manpower to reverse the trend.

Not sure of the exact order of changes that occured, but the new reporting sequence is as outlined by tennisguru.

It has improved the 'handling timetable' considerably. The knowledge level in CS has improved and there's usually a supervisor on duty that can fix most issues. If it doesn't get resolved there, the crew assist app has a dedicated "Report Pay Issues" button, and C.A. also has improved experience-level folks working the problems. Then the CPO. This gives the company three opportunities to fix their screwup.

IF that doesn't solve the problem, ACE report. The good news is that only the contentious problems are making it to ACE these days. Precident has been set for many issues and the 'creative interpretations' by CS are being reduced.

Now if we could get our pay program updated so that all the reroutes are automated, and our pay reports could get updated (away from our DOS-based 1980s technology) so that we can SEE if we were paid correctly,... now THAT would be something!

Scoop

Speaking of pay issues can someone point me in the direction to check on the parking payment. I commute and have not had DAL parking in over 4 years and am not sure if I get a payout or not. I looked at my recent pay statements and no parking payment was listed.

Anyone have any info on this?

Edit: I actually found it on DLNET. If you are owed parking ($400) and did not receive it in December it should be included in the end of February check.

Thanks Scoop

BlueSkies

I had a recent RR. My pay and EDP were of course not correct so I called CS, they said 'we don't do that anymore, use the app'. So I submitted two cases on the app (one for RR and one for the incorrect EDP) and got prompt responses (wow, maybe this does work). Then I read the responses, both cases "closed" with the response, 'you must wait 7 days for RR pay to process.'

To their credit after 4-5 days the RR pay did materialize but still short on the EDP and well outside of 7 days.