I always love to hear from my friends and people I meet when they find out I fly for Frontier. "I hate you guys!" followed by "It was so good on the flight, but the gate agents made people cry" "flight was good, but your customer service is terrible" etc. etc.

It is a shame that there is such a disconnect between management to our customers and how we treat the people paying our salaries. Then we have professional pilots and FAs, but we have ugly dressed and horrific attitudes with gate agents and they are the face of our company when it matters most.